Caso Práctico

Responsibilities

• Conducting research and prototyping.
  
• Establishing and managing Continuous Integration/Continuous Delivery (CI/CD) integration.
  
• Estimating and undertaking development tasks.
  
• Configuring and testing Asterisk environments.

Solution

• Implementation of features such as speech recognition, geolocation, text-to-speech (TTS), client eligibility, and mission/service dispatch.
• Integration with Google speech recognition and geolocation services, as well as with Nuance for specific speech synthesis requirements.
  
• Creation of a TTS service broker for provider services activation with Dual-Tone Multi-Frequency (DTMF) menu options.
  
• Integration with Asterisk, through AsterNET.ARI, for communication with the phone system.
  
• Development of an event-driven application using the observer pattern, specifically a worker service, to handle provider service activation events.
• Use of Entity Framework with code-first approach for data management.
• Execution of the project as a single developer.

Methodology

Agile Scrum.

Technologies

• .NET Core
  
• C#
  
• Microsoft SQL (MSSQL)
  
• Oracle
  
• RabitMQ
  
• SonarQube
  
• DBeaver
  
• SQL Server Management Studio (SSMS)
  
• Asterisk
  
• Entity Framework
  
• MS DevOps
  
• CI\CD Mapper
  
• Visual Studio Unit Testing
  
• Google Speech API
  
• Google Geolocation API
  
• AsterNET API
  
• Internet Information Services (IIS)
  
• Git

Results

The telephone virtual assistant was successfully implemented.

Time and resources

One-year project that relied on two Alter Solutions’ consultants.